FAQs

Frequently Asked Questions

1. What is Gracie & Co 1942?
Gracie & Co 1942 is a handmade soap and bath product brand built on family tradition and quality natural ingredients. We craft skin-loving soaps, bath bombs, body butters, and more — combining time-honored techniques with clean, natural formulas.

2. Where are your products made?
Every product is handmade in small batches right here in Phoenix, Arizona, using premium natural and organic ingredients. We're committed to sustainable sourcing and eco-friendly packaging wherever possible.

3. How do I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Our easy-to-use website ensures a smooth shopping experience.

4. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Shop Pay, Google Pay, Venmo, and other secure online payment methods.

5. Can I change or cancel my order?
Orders can be modified or canceled within 24 hours of placing them. Please contact our customer service team immediately for assistance.

6. What is your return policy?
We offer a 14-day return window for unused, unopened items. If an item arrives damaged or defective, please contact us within 7 days with photo evidence so we can make it right. Please visit our Returns page for full details.

7. How long does shipping take?
Shipping times vary depending on your location. You can check the estimated delivery time at checkout.

8. Do you offer international shipping?
Please check at checkout to see if shipping to your destination is available. Shipping fees and delivery times will be calculated based on your address.

9. How do I track my order?
Once your order is shipped, you'll receive an email with a tracking number. You can use this number to track your package.

10. How can I contact customer support?
For any inquiries or support, please fill out our Contact Us form on the website. We're here to help!